1. Cancellation before activation
If you cancel before your account is activated, the full amount you paid is refunded without deduction.
2. After activation
Because the service is performed electronically, the right of withdrawal no longer applies once the account is activated and no partial refund is made for the remainder of the term. Consumers' statutory rights are not affected.
3. Issues attributable to the seller
If the service is continuously unavailable for more than 7 days for reasons attributable to the seller, or the seller terminates the agreement without just cause, the price for the unusable period is refunded.
4. Changing plans
When upgrading, the value of the remaining term of the current plan is deducted from the price of the new plan. Downgrades are not possible mid-term; a lower plan can be chosen at renewal.
5. Refund process
Refund requests are sent by email quoting the order number. Approved refunds are made within 14 days to the card used, in Turkish lira and on the amount charged; no exchange-rate difference is applied. The time it takes to appear on your card account depends on your bank.
6. Renewal
Subscriptions do not renew automatically and, because card details are not stored, you are never charged without notice. A renewal reminder is sent 30 days before the term ends.